We are seeking a Housing Helpline Specialist to join the Heartland HOUSED team and help us reach the goals of Springfield and Sangamon County’s 2022-2028 Strategic Plan to Address Homelessness!

The Heartland Housing Helpline Specialist will support efforts to connect households in Sangamon County facing a housing crisis to available housing resources. These efforts will primarily involve answering phone calls to the Housing Helpline, responding to email requests for support, and entering data into the Heartland Continuum of Care’s Homeless Management Information System to make referrals. The Housing Helpline Specialist will work to connect with organizations offering homelessness prevention, shelter diversion, rent/utility assistance and other services in order to keep up to date information about resources available in the community. Additionally, the Specialist will lead regular meetings of the Heartland Continuum of Care Homelessness Prevention Task Group and will provide support for the Coordinated Entry System by doing assessments over the phone and participating in the Heartland Continuum of Care Coordinated Entry Case Conferencing meetings. Daily tasks will include handling a high volume of calls and creating a positive experience for each caller. The Specialist will listen to clients to understand their needs, use software to capture data and conduct assessments that will direct clients to the best referral. Successful applicants will be customer-focused, detail oriented, friendly, reliable, and adaptable.

Find the job description and information about how to apply here. Email josh@heartlandhoused.org if you have any questions.