Resources

Memorial Behavioral Health:
710 N. 8th Street
Hours: Mon-Fri: 8:00 am- 5:00 pm
Main Line: 217-525-1064
Crisis Response: 217-788-7070

Additional Programs:

Farm Health Helpline

• Call or text  1-833-FARM-SOS (833-327-6767)
• Email – FarmFamilyResourceHelpline@mhsil.com
• Farm Family Resource Initiative | SIU Medicine
• Telehealth counseling sessions with SIU Medicine counselors are available for those in need of additional support. Up to six individual, couple or group sessions are available at no cost to the farmer or farm family member with the support of grant funding.
  • Grief & Suicide Bereavement Support Groups
    • The suicide bereavement support group will meet virtually on the fourth Tuesday of each month from 8 – 9 am. The dates set for 2024 are January 23, February 27, March 26, April 23, May 28 and June 25.
    • A separate grief support group also meets the fourth Wednesday of each month from 7 – 8 pm. In 2024, those dates are January 24, February 28, March 27, April 24, May 22 are June 26. It is also a virtual gathering.

Peace Rooms

• A Memorial Behavioral Health therapist will be on site at all three Springfield District 186 high schools to provide mental health support through individual counseling, group sessions or even mediation between students.
• The Peace Rooms are confidential and free to all students at Lanphier, Southeast and Springfield High Schools with no required assessments, paperwork or bills. District 186 funds the program.
• Students may utilize the support for issues including: struggles with friends, family or significant others; school pressures like academics or athletics; bullying; social media challenges; experiencing anxiety, depression or stress; facing prejudice, racism or sexism; or fear for the well-being of peers.

Mosaic Program

• The Children’s MOSAIC Project is a community-wide partnership intended to make children’s mental health services easier to access.
  • MOSAIC is active in Athens: Athens Jr. High School and Athens High School.
  • MOSAIC is active in Lincoln: Central Elementary, Northwest Elementary, Washington-Monroe Elementary, Lincoln Junior High, Chester East Lincoln, New Holland Middletown, West Lincoln Broadwell.
  • MOSAIC is active in Riverton: Riverton Elementary, Riverton Middle and Riverton High Schools. No application for services is required for services in Riverton.
  • MOSAIC is active in Springfield: Black Hawk Elementary, Douglas Alternative, Enos Elementary, Fairview Elementary, Feitshans Elementary, Graham Elementary, Grant Middle, Harvard Park Elementary, Jefferson Middle, Lanphier High, Matheny-Winthrow Elementary, McClernand Elementary, Southeast High, Springfield Learning Academy, Washington Middle.

Westlake Residential/Crisis Center

Supervised Residential

• The Supervised Residential program provides support and daily living activity skill building for adults 21 years and older with pervasive mental health symptoms that have not been successful living in the community. Services are provided in both individual and group settings both on-site and in the community to help individuals build the skills that they need to return to independent living in the community. Individuals must be able to functionally meet their own basic needs. They must have Medicaid and Managed Medicaid  and a source of income to pay the monthly program fee.

Crisis Residential

• Option for clients 18yrs old and up.
•  To refer, Mobile Crisis Response must complete an assessment and refer.
• Crisis Center is voluntary. 
• Located on our West Lake campus, this is a 6 bed facility that is a short term, voluntary place for clients who are experiencing a mental health crisis and need more support than just outpatient appointments but not quite inpatient care.  Typical stays are 3-5 days/nights. Once admitted to crisis, clients are expected to remain on campus until discharge

Not Guilt Reason of Insanity (NGRI) Community Conditional Release Program

• An enhanced residential/transition program to assist individuals found by the court system to be “not guilty by reason of insanity” transition from inpatient treatment at state hospitals across Illinois, through our monitored and supportive residential program, to independent living in the community. Services are continued until the individual is granted full release or meets their Thiem date.

Springfield Memorial Hospital/Inpatient

Adult Psychiatric Unit

• Springfield Memorial Hospital has a 36-bed Adult Psychiatric Unit offering inpatient.

Psychiatric Response Team (PRT) 

• Provides crisis assessment and brief, immediate treatment to reduce symptomatology, assess suicidal/homicidal risk, need for behavioral health or other social services, and stabilize current crisis situations. 
• 24/7, Located in the ERs

Partial Hospitalization Program

• 18 and up
• Memorial Partial Hospitalization (MPH) is for adults 18 and older whose depression and/or anxiety interferes with daily living and requires more intensive therapy. Appropriate for patients ready for discharge from an inpatient program, MPH provides highly structured outpatient services and may be an alternative to inpatient care. MPH can help individuals manage anxiety or depressive symptoms that often accompany a serious illness or chronic pain. A compassionate and encouraging therapeutic daytime environment allows people to return home evenings and weekends.
• Referrals and admissions: Referrals may be made by psychiatrists, psychotherapists, social service agencies and other health professionals, as well as individuals who feel they or a loved one may benefit from MPH services. Call 217–757–2455 from 8 a.m. to 4 p.m. Monday through Friday.

Behavioral Health Consultant Program

• Consists of licensed clinicians embedded within Memorial Care’s, primary care settings. They serve adults, children, and families by providing patients at their particular clinic with a variety of services. The BHCs consult with the treatment teams, provide linkage and referral to needed specialized and community resources, and maintain regular contact with the treatment team at their site.  This is a short-term model of care and the BHCs can coordinate services for longer-term care options depending upon patient needs. If a patient is interested in seeing a BHC for services, they are encouraged to talk to their Memorial Care provider who can schedule their appointment.

Contact Ministries:
Address: 1100 East Adams St
Phone Number: 217-753-3939 ext. 22
Demographic Served: Anyone who identifies as a woman with a state-issued ID reflecting female as their gender and children, females of all ages and males up through the age of 17.
Hours: 5 pm to 8 am; 365 days a year
Number of people this program serves: Shelter capacity is 34, with 10 pack-n-plays for babies under one year of age.
Eligibility criteria for the program: Will accept anyone seeking emergency shelter who is a Sangamon County resident or the immediate surrounding counties. Must have a photo ID for each adult. An adult entering the shelter must have custody, or guardianship, for any child accompanying them. A birth certificate or medical card is required and proof of guardianship may be asked for.
Referral Process: No referral is needed


Helping Hands:
Address: 2200 Shale Street
Phone Number: 217-522-0048
Demographic Served: Men and Women 18+
Hours: 24/7; 365 Days a year
Number of people this program serves: 150 Beds
Eligibility criteria for the program: Must have a photo ID and not be a registered sex offender.
Referral Process for Housing: Talk with the staff about getting on Coordinated Entry. Helping Hands case managers refer clients to other agencies based on need. A referral form is filled out and staff coordinates the connection.
Geography Served: Springfield/ Sangamon County

Sojourn Shelter and Services:
Address: 1800 Westchester Blvd.
Phone Number: 217-726-5200
Demographic Served: Anyone who is a survivor of domestic violence.
Hours: 24/7; 365 days a year
Number of people this program serves: Shelter capacity is 32
Eligibility criteria for the program: Be a survivor of domestic violence.
Referral Process: Contact the 24/7 hotline at 217-726-5200
Best way to contact the agency: 24/7 hotline
Geography served for the program: Sangamon, Christian, Menard, Montgomery and Logan Counties

Youth Service Bureau
Address: 2901 Normandy Rd. Springfield, IL
Phone Number: 217-529-8300
Demographic served: Youth who are 14 to 23 years of age who lack safe and stable housing.
Youth Service Bureau receives funding form IDHS’ Homeless Youth Program to ensure youth are safe, stable, and self sufficient.
What services can be provided:

• Outreach
• Emergency Services (Food, Clothing, etc.)
• Emergency Shelter
• Interim Housing
• Transitional Housing
• Assessment
• Case Management
• Family Reunification Services
• Advocacy
• Life Skills Training
• Education
• Job Services

 How to apply? Contact YSB if you are:

• A youth in need of services
• Parent or Guardian
• School Staff
• Social Service Agency
• Law Enforcement Officer

YSB also receives funding through IDHS’ Comprehensive Community Based Youth Services program to increase family reunification/preserve and stabilize families; and to divert or minimize involvement in the child welfare and/or juvenile justice systems.

Who can receive these services:

• Youth 11 to 17 years of age
• Youth who are at risk of involvement with the child welfare system
• Youth who are at risk of involvement with the juvenile justice system

24/7 Services are available to youth who:

• have been locked out of their home/parents will not allow them to return home,
• have run away from home, or are beyond the control of parents and in immediate physical danger or homeless without their parents. DCFS wards are not eligible for CCBYS Services.

How to access services?
Anyone can request services for an eligible youth, including the youth.
Contact YSB or if you cannot reach them, contact the Crisis Intervention Response System for assistance with placement of at risk youth: 1-877-870-2663

• HOPE Fair Housing Center:
  • HOPE is proud to share these self-advocacy guides on several new, emerging topics in fair housing. 
    • Eviction
    • Home Appraisal
    • Arrest and Conviction Record
    • Source of Income
• Land of Lincoln Legal Aid
  • At Land of Lincoln Legal Aid, they work to provide free legal aid to families and individuals in need throughout central and southern Illinois. This agency handles certain kinds of civil cases. The kind of help they provide to clients ranges from telephone advice and brief service to representation in court or at administrative hearings.
    • They provide legal assistance in the following areas of law:
      • Housing Law

• Gateway Foundation: 2200 Lake Victoria Dr. / 2323 Adlai Stevenson Dr.
  • Best way to contact: Admissions: 217-529-9266or Stephanie: 217-685-4197
  • Alcohol and drug treatment programs.
  • Hours: Walk-in consultations on Tuesdays and Thursdays from 12 pm-2 pm.
  • Qualifications for the Program: Anyone 17.5 years or older with substance or alcohol use. 
  • People Served: We have a total of 108 beds in our Springfield location, however, we have over 16 locations throughout Illinois and can assist with placement to our other locations if we are full. 
  • Eligibility Criteria: Currently receiving benefits, determined to need a Payee by Social Security, and willing to be housed.
  • Geography served: Statewide program 
• Family Guidance Center: 120 N 11th St.
  • Best way to contact: 217-544-9858
  • Substance use treatment, medication-assisted treatment. Residential and out patient.
  • Referral Process: Community members can walk into the clinic M-F from 6am to 6pm for a substance abuse screen and connection to appropriate services. 
  • Qualifications for the Program: Adult population, accepts all forms of insurance and non-insurance patients.
  • People Served: 400 individuals on MAR outpatient services, 90 regular outpatient, 33 residential co-ed unit.
  • Eligibility Criteria: Substance Use Disorder 
  • Geography served: Sangamon County, Region 4 
• SIU Family Medicine: General Internal Medicine - Salvation Army Clinic (Clearlake)
  • Hours: Monday, Thursday and Friday: 8:30-11:30 am; Women's Health Clinic: Friday 8:30-11:00 am
  • Referral Process: Individuals can walk into the clinic with or without an appointment. Walk-ins welcome until 11:00 am.
  • Qualifications for Program: Anyone needing to establish care with PCP.
  • Services offered:
    • Vaccines and boosters to prevent diseases
    • Treatment of ongoing health problems
    • Testing for treatment of high choles
    • Pre-Surgery information and evaluation
    • Help with medication costs
    • Cooking sessions and nutrition education w/ a specialist (twice a month)
  • Best way to contact: 217-545-8000; dmobley78@siumed.edu
  • Geography served: No specific geographic location, just anyone needing primary care services.
• SIU Family Medicine: Recovery Access Clinic (RAC) (319 E. Madison St. Suite 1F)
  • Hours: Thursdays 1-4pm
  • Best way to contact: 217-545-4781
  • Overview: The Recovery Access Clinic (RAC) was designed to help anyone seeking help with substance use, including withdrawal from alcohol, opioid and stimulants. The clinic is open to everyone. You do not need to be a SIU patient to be seen. Each patient will be screened to make sure we can provide the care they require. In some cases patients may need to be routed to the hospital. Additionally, patients interested in learning more about recovery are welcome to come and discuss ways we can help.
  • Services Provided: Withdrawal management of alcohol, opioids and other substances, STI testing, HIV testing, Hepatitis testing, Wound care related to drug or substance use
  • Recovery Access Clinic Team: Medical Provider, Nurses, Peer Recovery Specialist, Behavioral Therapist
  • No appointment necessary.
• SHaRI ProJECT – Phoenix Center: Springfield Harm Reduction Initiative:
  • Overview: SHaRI (Springfield Harm Reduction Initiative) Project is the Center’s program to provide supplies to individuals in active drug use to reduce the number of new infections of HIV and HCV. Individuals must enroll in the program and they must present their enrollment card at each visit. As a participant individuals have access to supplies, education, Narcan training and distribution, linkage to medical care and referrals for other services.
  • Referral Process: Refer as needed
  • Eligibility Criteria: Any individual in need of services.
  • Best way to contact:217-528-5253
  • Geography served: Sangamon, Morgan, Macoupin, Christian, Macon, Adams, Scott, Schuyler, Pike, Cass, Menard, Montgomery, Macoupin, Jersey and Logan counties.
• Intricate Minds: Overdose Prevention Education and Narcan Distribution :
  • Referral Process: Referrals are based on community service offerings and participant needs. 
  • Eligibility Criteria: Any individual in need of services. 
  • Best way to contact 217-303-9584
  • Geography served: City of Springfield 

• Overview: The Homeless Prevention Program provides rental/mortgage assistance, utility assistance, approved case management and approved supportive services directly related to the prevention of homelessness to eligible individuals and families who are in danger of eviction, foreclosure or homelessness or are currently homeless.
• Eligibility: Persons who may be eligible include households that are in immediate danger of eviction, foreclosure or homelessness or are currently homeless. The household must document a temporary economic crisis beyond its control and must be able to demonstrate an ability to meet the prospective rental/utility obligations after the assistance has been granted based on current or anticipated income.
• Geography Served: Sangamon County

Fifth Street Renaissance Program:

Homeless Prevention Program Criteria and Examples

Abundant Faith: Rent/Utility Assistance (EFSP):

• Referral Process: Walk/call-in and referrals from other agencies

• Qualifies for Program: Households who are at-risk of homelessness or termination of services due to an inability to make payment for various reasons.

• Demographic served: Average of 40 households per phase

• Main point of contact: Lisa Brown

• Dates of program: Seasonal

• Eligibility criteria: Inability to make payment due to homelessness, disaster, income level, lost employment, etc.

• Best way to contact: 217-527-1006

• Geography served: Sangamon County

Salvation Army: Emergency Rent/Utility EFSP

• Referral Process: Self-referral or via agency

• Qualifications for Program: Any community member experiencing imminent homelessness or disconnection of utility services.

• Demographic Served: Varied based on the amount of funding

• Eligibility Criteria: Eviction or disconnect notice and experiencing a hardship (documentation of loss of employment or benefits, medical, change in household composition, fleeing DV, etc.)

• Main point of contact: Dee Givens or Jason Williams

• Best way to contact: 217-525-2196

• Date of program: Year-round, but can vary based on the release of EFSP funding and when funds are depleted

• Geography served: Sangamon County

• Land of Lincoln Legal Aid
  • At Land of Lincoln Legal Aid, they work to provide free legal aid to families and individuals in need throughout central and southern Illinois. This agency handles certain kinds of civil cases. The kind of help they provide to clients ranges from telephone advice and brief service to representation in court or at administrative hearings.
    • They provide legal assistance in the following areas of law:
      • Consumer Law
      • Family Law
      • Education Law
      • Elder Law & Disability Rights
      • Health & Economic Security
  • Best way to contact: 217-525-2196
  • 3085 Stevenson Dr., Suite 202
• State Appellate Defender:
  • Overview: Information on expungement and/or some criminal records.
  • Best way to contact: 217-782-3654

• 217-525-1736
• Services:
  • Prescription assistance
  • Rental assistance
  • Utility assistance

• Salvation Army Emergency Food Pantry
  • Hours: Monday, Wednesday, and Friday 9-3 year-round
  • Referral Process: No referral is required
  • Qualifications for the Program: Anyone who self-identifies as needing food
  • Eligibility Criteria: Households must complete intake and provide ID for all adults and proof of address for all members living in the home once per year. Households are eligible to receive a food order once per calendar month. Head of household must provide ID at each visit.
• Abundant Faith: Manna Storehouse Food Pantry
  • Referral Process: No referral is needed
  • Qualifications for Program: Homeless to low-income households
  • Demographic Served: On average, 60 households per month
  • Dates of Program: year-round
  • Eligibility Criteria: Homeless, low-income
  • Best way to contact: 217-527-1006
  • Geography served: Sangamon County
• Kumler United Methodist Hospitality House:>
  • Best way to contact: 217-523-2269
  • Hours: Tuesday: 4:00-5:30pm
• Washington Street Mission:
  • Best way to contact: (217)-544-9858
  • Hours: Open 7:30-10:30am, 12:30-3:30pm Mon-Fri
  • Indoor seating area (w/ coffee) available, laundry and showers available (sign up during coffee hours)
• St. John’s Breadline:
  • Best way to contact: 217-528-6098
  • Hours: Breakfast 8-9am (Mon-Fri) Lunch 10:30am-1:30pm Everyday
  • Qualifications for the Program: Anyone who self-identifies as needing food
• Pregnancy Care Center of Spfld :
  • Best way to contact: 217-525-5630
  • “Food for Two”: Tues-Thurs 9am-4:30pm
• WIC- Food for Women & Children) :
  • Best way to contact: 217-535-3102
• Senior Services Daily Bread Program for seniors:
  • Best way to contact: 217-528-4035
  • Hours: 8-5pm (Mon-Fri) Lunch 12pm Everyday
  • Food Pantry also available
  • Specialty Meals on Wheels (Home delivered meals customized to your Physician Prescribed dietary needs)
• Intricate Minds: Food Pantry:
  • Referral Process: Referrals are based on community service offerings and participant needs. 
  • Eligibility Criteria: Any individual in need of services. 
  • Best way to contact: 217-303-9584 
  • Geography served: City of Springfield 

• Clean Slate Advocates Inc: From Soap to Hope 
  • Referral Process: No referral is required, simply walk into All in One Laundry Center and Services, reference “From Soap to Hope Challenge”, answer a couple of questions, and you are good to go! CSA will provide free laundry services.
  • Qualifications for the Program: Anyone who is experiencing challenges with getting laundry clean or can’t afford to wash and dry laundry.
  • Eligibility Criteria: Available to everyone, irrespective of their financial status or societal standing.
  • Dates of Program: Year-round
  • Main point of contact: Robert Frazier   
  • Best way to contact: 217-610-5844
  • Geography served: Sangamon County 
• Sojourn Shelter and Services: Crisis Management Services
  • Referral Process: No referrals are needed. We ask to speak to the individual directly if they are interested in our services.
  • Qualifications for the Program: Any individual who identifies as a survivor of domestic violence
  • Best way to contact: (217) 726-5200
  • Geography served: Sangamon, Christian, Montgomery, Menard, and Logan counties.
• Sojourn Shelter and Services: Court Services
  • Referral Process: Victims of domestic violence who need help with court services can call Sojourn or see us at the Sangamon County building for assistance.
  • Qualifications for the Program: Any individual who identifies as a survivor of domestic violence
  • Best way to contact: (217) 726-5200
  • Geography served: Sangamon, Christian, Montgomery, Menard, and Logan counties.
• Sojourn Shelter and Services: Group Services
  • Referral Process: We do need a referral. We ask to speak to the individual directly to set up services. We offer residential and non-residential group services.
  • Qualifications for the Program: Any individual who identifies as a survivor of domestic violence
  • Best way to contact: (217) 726-5200
  • Geography served: Sangamon, Christian, Montgomery, Menard, and Logan counties.
• How to replace lost or stolen ID cards:
  • https://www.usa.gov/replace-vital-documents
• Sangamon County Resource Guide:
• Please click link
  • https://sangamonil.gov/departments/a-c/community-resources/resource-guides
    
• Washington Street Mission:
  • Best way to contact: (217)-544-9858
    • Hours:
    • Mon-Fri: 7:30-10:30am and 12:30-3:30pm
    • Saturday: Breakfast and Worship Service: 8:30 am- 10:00 am
  • Basic Needs Services:
    • Warming and Cooling Center
    • Food and Coffee Served Daily
    • Laundry and Shower Services
    • Clothing Hall
  • Anger Management Classes
    • Every Monday and Thursday at 1pm.

The only way to access to Permanent Supportive Housing (PSH) and Rapid Rehousing Programs (RRH) is through the Coordinated Entry System. Download a list of Coordinated Entry Access Points.

• Abundant Faith: Haven and Hope Place Apartments
  • Demographic Served: Haven: Single women or women with children who have a physical or mental disability; Hope Place: Individuals and families (men and women) who are low-income
  • Referral Process: Walk-ins or referrals from other agencies
  • Year-round program
  • Eligibility criteria for the program: Haven: Mental or physical disability, lack of permanent housing or at risk of losing permanent housing, homeless or at risk of homelessness; Hope Place: Low-income
  • Best way to contact the agency: 217-527-1006
  • Geography served for the program: Sangamon County
• Helping Hands
  • Demographic Served: Single Adult who is experiencing chronic homelessness and meets HUD criteria
  • Referral Process: Coordinated Entry System. Potential clients can call for a Coordinated Entry Assessment. When housing is available, the next individual is pulled through the Coordinated Entry process, and then housed.
  • Year-round program
  • Eligibility criteria for the program: Must be literally homeless and meet HUD’s criteria.
  • Best way to contact the agency: 217-522-0048
  • Geography served for the program: Sangamon County
• MERCY Communities
  • Demographic Served: Families with children under the age of 18
  • Referral Process: Coordinated Entry System. Potential clients can call for a Coordinated Entry Assessment. When housing is available, the next client’s family is pulled through the Coordinated Entry process, and then housed.
  • Year-round program
  • Eligibility criteria for the program: Homeless, chronically homeless, must have a qualifying disability
  • Best way to contact the agency:217-744-1126
  • Geography served for the program: Sangamon County, extenuating circumstances for outside the county (Fleeing DV, no shelter nearby, etc.)

The only way to access to Permanent Supportive Housing (PSH) and Rapid Rehousing Programs (RRH) is through the Coordinated Entry System. Download a a list of Coordinated Entry Access Points.

• Overview: This Guide is a list of resources and services that are currently available in Sangamon County. These resources and services could help a person returning to this County after imprisonment–if and when a person needs help.
• Re-Entry Resource Guide: Sangamon County
• SING

• Abundant Faith: Rent/Utility Assistance (EFSP):
• • Qualifications for Program: Households who are at risk of homelessness or termination of services due to an inability to make payment for various reasons.
  • Referral Process: Walk/call-in and referrals from other agencies 
  • Seasonal Program
  • Eligibility criteria: Inability to make payment due to homelessness, disaster, income level, lost employment, etc.  
  • Best way to contact the agency: 217-527-1006 
  • Geography served for the program: Sangamon County
• Catholic Charities
  • When available, Catholic Charities provides food, clothing/household vouchers, or rent and utility assistance.
• Community Services Block Grant (Sangamon Co. Dept. of Community Resources)
  • Assistance up to $800 for eligible applicants impacted by a hardship or crisis.
  •  217-535-3120
  • See flyer here
• Court-Based Rental Assistance (Illinois Housing Development Authority)
  • Assistance for those who are in a court eviction proceeding due to nonpayment and meet other requirements.
  • 866-454-3571
• Salvation Army: Emergency Rent/Utility EFSP 
  • Qualifications for Program: Any community member experiencing imminent homelessness or disconnection of utility services.  
  • Referral Process: Self-referral or via agency 
  • Year-round program, but can vary based on the release of EFSP funding and when funds are depleted 
  • Eligibility Criteria: Eviction or disconnect notice and experiencing a hardship (documentation of loss of employment or benefits, medical, change in household composition, fleeing DV, etc.) 
  • Best way to contact: 217-525-2196 
  • Geography served: Sangamon County 

• Ollie House
  • Demographic Served: Individuals 60 years of age or older
  • Referral Process: Contact Monte Turner by phone or email with a referral
  • Year-round program
  • Eligibility criteria for the program: 60 years of age or older
  • Best way to contact the agency: 217-220-2120 or admin@olliehomecare.com
  • Geography served for the program: Housing offered in Springfield
• Ollie House Application

Salvation Army Main Campus
1600 Clearlake Ave
Springfield, IL 62703
Mon-Fri 9 am - 4 pm
217-525-2196

Washington Street Mission
408 N Fourth St.
Springfield, IL 62702
Mon-Fri 7:30 am - 10:30 am (coffee and pastries); 12:30 pm - 4:30 pm (day services)
Sat: 8 am - 10 am (breakfast)
Closed on Thanksgiving Day, Thanksgiving Friday, Christmas Eve, Christmas Day, and New Year's Eve
217-544-9011

St. John's Breadline
430 N Fifth St.
Springfield, IL 62702
 Mon-Fri Breakfast: 8-9 am
Mon-Fri Lunch: 10:30 am - 1:30 pm
Sat- Sun and Holidays Lunch: 10:30 am-1:30 pm
217-528-6098

Municipal Center West
300 S Seventh St.
Springfield, IL  62701
Mon-Fri:  8 am- 5 pm

Municipal Center East
800 E Monroe St.
Springfield, IL 62701
Mon-Fri: 8 am - 5 pm

Lincoln Library
326 S. Seventh St.
Springfield, IL 62701
Mon-Wed: 10 am - 8 pm 
Thurs- Sat: 10 am - 5 pm 
Sun (Oct-April): 1-5 pm
(217) 753-4900

Office of Community Relations
1450 Groth St.
Springfield IL  62703
Mon-Fri: 8 am - 4:30 pm

Helping Hands of Springfield
2200 Shale St.
Springfield, IL 62703
Mon-Sun: 8 am - 4 pm
(217) 522-0048

• Contact Ministries
  • Demographic Served: Women with children, girls of any age, and boys through age 12, who want to work towards a healthier future for their family by learning life skills while having a safe, stable environment to reside in.
  • Referral Process: Most residents are referred to this program after spending at least one night in the Contact Ministries’ Emergency Shelter for Women and Women with Children
  • Year-round program
  • Eligibility criteria for the program: Women must have children and spend at least one night in the Contact Ministries Emergency Shelter for evaluation. An ID for every adult and proof of guardianship along with a birth certificate or medical card for each child accompanying is also required. No prior violent felonies are allowed.
  • Best way to contact the agency is: 217-753-3939 ext. 22
  • Geography served for the program: Sangamon County but will serve immediate surrounding counties.
• Fifth Street Renaissance
  • Demographic Served: Single Adults
  • Referral Process: Prescreen process to determine eligibility of homelessness.
  • Program requirements: Need and desire to reduce recidivism by learning life skills to readapt into independence.
  • Year-round program
  • Eligibility criteria for the program: Homeless
  • Best way to contact the agency is: 217-544-5040
  • Geography served for the program: Sangamon county
• Inner City Mission: Stability for Life
  • Demographic Served: Single women, women, and children, families (two-parent families with children)
  • Referral Process: No formal process, person must call in and check availability.
  • Eligibility criteria for the program: We are open to help anyone who wants to help themselves and follow the guidelines we set up. There are some exceptions. Exceptions are tied to partner churches or agencies that we work closely with.
  • Best way to contact the agency: 217-525-3940
  • Geography served for the program: Sangamon County primarily but also referral from partners.
• MERCY Communities
  • Demographic Served: Women with (up to 3) children under age 18 or currently pregnant
  • Referral Process: Potential clients may call the intake line at 217-744-1126 to schedule an initial interview/informational session. After all paperwork and the second interview are completed, a waiting list is kept if there are no available units.
  • Year-round program
  • Eligibility criteria for the program: Homeless according to HUD OR McKinney-Vento Act, goal-oriented program, so must be able and willing to work or further their education.
  • Best way to contact the agency: 217-744-1126
  • Geography served for the program: Sangamon County, extenuating circumstances for outside the county (Fleeing DV, no shelter nearby, etc.)
• Phoenix Center
  • Demographic Served: Single Adults
  • Referral Process: Depends on the needs of the client. We have MOUs with many area agencies and providers. Once a referral need is determined, we reach out to make the referral and if needed provide advocacy, transportation, or other assistance.
  • Year-round program
  • Eligibility criteria for the program: Homeless & HIV+ or homeless and identify as LGBTQ
  • Best way to contact the agency is: 217-528-5253
  • Geography served for the program: Central IL

• Access Springfield Para transit service (Provides Lift-equipped transportation): 217-522-8594
• AgeLinc Area Agency on Aging for Lincoln land
  • 2731 S. MacArthur Blvd. (Services for those 60 & over)
  • 217-787-9234
• American Cancer Society (Transportation for Cancer Patients): 217-523-4503
• Central Illinois HIV Care Consortium: 217-545-7683
• First Transit (non- emergency medical) 877-725-0569
• HSHS St. John’s Caregiver Interfaith Volunteer Services: 217-787-6621
• Senior Services of Central Illinois (Senior Transport): 217-528-4035
• SMTD Route and Schedule Information: 217-522-5531
• Molina Healthcare (non-emergency): 844-644-6354
• Trumbo Transport (non-emergency medical transport): 217-220-5777

• CWLP Project Relief
  • Offers financial assistance to qualifying customers with overdue electric/water bills who are facing service cut-off.
  • Call for an intake interview: 217-789-2414
  • Sign-up for Project Relief begins around December 1 each year, and runs through May or until funds are exhausted.
• LIHEAP (Sangamon County Community Resources)
  • Low Income Home Energy Assistance Program.
    • For the 2024-2025 program year, LIHEAP with run from October 2, 2023 to August 15, 2024 (or until funds are exhausted).
      Can provide one-time assistance for each program year, paid directly to the utility.
    • To apply, make an appointment through the online portal (https://sangamoncountycommunityresources.as.me/schedule.php).
      • Homeowners who qualify for LIHEAP can also receive weatherization assistance; call 217-535-3120 to be put on the waiting list.
• LISAP (Sangamon County Community Resources)
  • Low Income Sewer Assistance Program.
    • For the 2024-2025 program year, LISAP with run from October 2, 2023 to August 15, 2024 (or until funds are exhausted).
    • Can provide one-time payment of $100 for current program year.
    • To apply, schedule an appointment by calling 217-535-3120.
      • Households using CWLP with LIHEAP appointments will also be offered the sewer rebate.
• Warm Neighbors Cool Friends (Ameren), 217-424-6424 Offers financial assistance to low-to-moderate income individuals and families who don’t qualify for federal assistance.
  To apply/determine eligibility: https://www.warmneighborscoolfriends.org/apply
• Veterans Assistance Commission (Sangamon County Community Resources 
  • One-time emergency assistance (annually) for veterans.

• Supportive Services for Veteran Families– Salvation Army:
  • Overview: Housing stability program for low income Veterans and their Families
  • Best way to contact: 217-525-2196
• Illinois Department of Veterans Affairs:
  • Overview: Assistance applying for benefits, housing, education and legal aid.
  • Best way to contact: 217-782-6641
• National Call Center for Homeless Veterans
  • 1-877-424-3838
  • Access to trained VA Counselors
    • These VA staff member asks a few questions to find out what folks need that are homeless or at risk of homelessness. Then, they are connected to the nearest VA staff person who can help.

• Child Abuse: 800-252-2873
• CARES Hotline: 800-345-9049 (Youth Experiencing Mental Health Crisis)
• Department of Veterans Affairs: 800-273-8255
• Depression & Suicide Hotline for LGBTQ+ young people: 866-488-7386 or text START to 678-678
• Helpline for Opioids & Other Substances: 833-234-6343
• National Call Center for Homeless Veterans: 1-877-424-3838
• National Crisis Text HelpLine: Text START to 741-741
• National Domestic Violence Hotline: 800-799-7233
• National Human Trafficking Hotline: 888-373-7888
• National Runaway Safeline: 800-786-2929
• National Sexual Assault Hotline: 800-656-4673
• National Suicide Prevention Lifeline: 988
• Sojourn Shelter (Women experiencing domestic violence): 217-726-5200
• Suicide Prevention Lifeline: 800-273-8255
• Prairie Center Against Sexual Assault: 217-753-8081
• Memorial Mobile Crisis Response: 217-788-7070